Commercial offer process to a new customer.
Today we examine how, over the years, Industrias Químicas Iris, carries out the commercial process by which new customers join this great family. We must bear in mind that there is not only an exceptional sales team that knows the value of the work. They know that we are a company that is guided by the experience of a technical department that carries out tailor-made developments. The commercial management of Industras Químicas Iris, speaks of people who know the product as well as the technical group. With extensive experience in the sector and with an intuition for the needs that may arise before they even present themselves to the customer, in their own environment, with their own line of work.
In short, the process of offering and selling to a new client in the portfolio of Iris, S. A. aims not only to sell, but also to provide the client with added value to better solve their day-to-day problems..
[/vc_column_text][/vc_column][/vc_row]How do we understand the process?
This process is articulated as follows:
- Contact with the client
- Find out the customer’s commercial, product, technical support, etc. needs. What does the customer need and does not have?
- Internal analysis of these needs in order to propose the best solution.
How do we do this?
Industrias Químicas Iris understands that the most important thing is to orientate the customer. Each case is different and personal: different production models, an infinite number of products with different treatments, etc. That is why this point is fundamental for us. The sales team, like the technical team, creates a step-by-step customisation for each case:
- Personalise the sales process.
- Individualise the customer by end-user activity, assessing the segments of activity in which it operates the most.
Offer: configuration in detail.
After the process, a circle is closed that includes specificity, quality and support, strengths of Industrias Químicas Iris. We adapt to each situation by determining the following points.
- Product selection and quotation according to available information.
- General conditions of service.
- Brand value and quality assurance.
- Technical support.
- Specific technical advice in cases of particular complexity for the client.
At Iris, we grow with your needs, we personalise your production experience so that you get the best results. The Iris commercial group is specialised in you.
You will find this information and much more on our website. You can also write to us at: industrias@quimicasiris.com.
Commercial offer process to a new customer.
Today we examine how, over the years, Industrias Químicas Iris, carries out the commercial process by which new customers join this great family. We must bear in mind that there is not only an exceptional sales team that knows the value of the work. They know that we are a company that is guided by the experience of a technical department that carries out tailor-made developments. The commercial management of Industras Químicas Iris, speaks of people who know the product as well as the technical group. With extensive experience in the sector and with an intuition for the needs that may arise before they even present themselves to the customer, in their own environment, with their own line of work.
In short, the process of offering and selling to a new client in the portfolio of Iris, S. A. aims not only to sell, but also to provide the client with added value to better solve their day-to-day problems..
How do we understand the process?
This process is articulated as follows:
- Contact with the client
- Find out the customer’s commercial, product, technical support, etc. needs. What does the customer need and does not have?
- Internal analysis of these needs in order to propose the best solution.
How do we do this?
Industrias Químicas Iris understands that the most important thing is to orientate the customer. Each case is different and personal: different production models, an infinite number of products with different treatments, etc. That is why this point is fundamental for us. The sales team, like the technical team, creates a step-by-step customisation for each case:
- Personalise the sales process.
- Individualise the customer by end-user activity, assessing the segments of activity in which it operates the most.
Offer: configuration in detail.
After the process, a circle is closed that includes specificity, quality and support, strengths of Industrias Químicas Iris. We adapt to each situation by determining the following points.
- Product selection and quotation according to available information.
- General conditions of service.
- Brand value and quality assurance.
- Technical support.
- Specific technical advice in cases of particular complexity for the client.
At Iris, we grow with your needs, we personalise your production experience so that you get the best results. The Iris commercial group is specialised in you.
You will find this information and much more on our website. You can also write to us at: industrias@quimicasiris.com.
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